Shipping policy
This shipping policy applies to deliveries within the United Kingdom
Below you will find the average delivery times for all our packages:
- Last order date: 17:00 Greenwich Mean Time (London).
- Processing time: 1-2 days (processing Monday to Friday)
- Shipping time: 3-5 days (delivery from Monday to Friday)
We work with the following shipping partners:
- DHL
- FedEx
- Royal Mail
Postage costs
All our products are delivered to your home free of charge. There is no minimum order quantity required.
Restocking Fee
- No Restocking Fee: v-loox.com does not charge a restocking fee for any returns.
Return Delivery Costs
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Sending Your Order
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. We make sure that your order is processed and shipped as soon as possible.
Please note that like many other online stores we are experiencing a busy period which may result in delays. Please bear this in mind when placing your order. We will do our utmost to process your order as quickly as possible.
If you have any questions about the status of your shipment, please contact us by email at support@v-loox.com. Our service team is ready to help you.
Tracking Instructions
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order: https://v-loox.com/apps/track123
Questions: Our support team is ready to assist with any questions about tracking your order. Contact us.
Missing Items Procedure
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@v-loox.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Return Policy
- Returns: Returns are accepted within 30 days of DELIVERY DATE.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, v-loox.com will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
Contact Information:
Store name: V-LOOX
Address:
E-Mail: support@v-loox.com
Phone: +44 7867351948
Customer service:
Monday to Friday: 12:00 - 18:00
Saturday and Sunday: 14:00 - 17:00
The customer service replies within 24 hours during working days.